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This page sets out the legal framework that governs your use of 99o99, including how we handle your account, your data and your rights under this policy. Access to 99o99 and its services depends on your local law and the eligible regions we are able to serve.
Using 99o99 means you have read and accepted the terms set out across this page and our linked policy documents. We are a private member support hub serving Bangladesh, and our terms reflect the realities of operating in a jurisdiction where online services are subject to local regulatory conditions. Nothing on this page constitutes a guarantee of access, a licence claim or a legal opinion specific to your circumstances. If you are unsure whether using 99o99 is permitted under the laws that apply to you, we recommend you check your local legal position before proceeding. Your account activity — including deposits and withdrawals made through bKash, Rocket or Upay — is recorded against your registered account and falls under the terms described here. We retain transaction records as a matter of standard practice, and those records are available to you on request through the account support route. Any disputes arising from your use of the platform are handled through the process described in our support section. We update these terms when our services or legal obligations change, and we notify you through your registered account where a change affects your rights. The version shown on this page is the version currently in effect.
bKash transactions are logged against your account and fall within our payment record policy.
Rocket transfers are subject to the same terms as all wallet-based account activity on this platform.
Upay deposits and withdrawals are covered under the transaction record and retention terms stated here.
Our legal policy covers account activity, site content and the support routes we publish. It does not extend to third-party services, external payment processors or any platform you navigate to from a link on our site. The four areas below clarify what falls inside and outside the scope of these terms.
Terms apply fully to your registered account — including login, session activity, wallet transactions via bKash, Rocket or Upay, and account-level communications we send to your registered address.
All deposit and withdrawal activity processed through our platform is covered. We hold records of these for the retention period stated in our data policy. Access depends on your eligible region.
Game content supplied by our studio partners — Pragmatic Play, PlayStar, Microgaming and Habanero — is governed by the terms of those providers as well as our own. We are responsible for how that content is presented on our platform.
External links, payment network rules and any service operating outside the 99o99 platform are not governed by this policy. Their own terms apply independently of ours.
Your rights under this policy are straightforward and we have built account routes to support them. You can review your transaction history — including records of bKash, Rocket and Upay activity — directly inside your signed-in account area. If a record appears incorrect, the first step is to raise it through our account support channel, where our team can cross-check the ledger against the transaction log. You also have the right to request a correction to the personal details held on your account, such as your registered contact information. Any such request should go through the support route rather than being attempted by editing fields that may affect your verification status. Where you have a question about how your data is used or retained, we respond through the published contact path described in the support section of this page. We aim to handle each request clearly and without unnecessary delay, though we do not publish a fixed response time as this depends on the nature of the request.
Open your signed-in account area to see your full transaction history, including wallet activity through bKash, Rocket or Upay. Records are stored for the retention period stated in our data policy.
To update personal information held on your account, contact support with the corrected details. Do not edit verification-linked fields directly, as this may affect your account status.
If something in these terms is unclear or you believe a policy has been applied incorrectly to your account, submit your question through the account support route and reference the relevant section.
You may ask what personal data we hold, how it is used and when it will be deleted. Send the request through our published support channel and we will respond with the information we are able to share.
Policy questions, account corrections and data requests all go through the support routes published on this platform. We do not publish a phone number or physical address. Use the channels below as shown in your signed-in account area.
Submit a support ticket from within your signed-in account. This is the primary route for policy queries, transaction disputes and data requests. Include your account reference and the relevant policy section where possible.
Live chat is available through the support panel in your account. Use it for quicker clarifications on account status, policy scope or to confirm a request has been received. Availability is shown in the panel.
For formal written requests — such as data access or correction requests — use the email address published in the contact section of your account settings. Keep a copy of your message for your records.
We take our data and security obligations seriously. The details below cover the main areas your account data touches — from how cookies work on our platform to how long we keep your records and what you can do about it.
We use cookies to maintain your session, remember preferences and support account security. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the platform function during your session.
Your account is protected through login verification. If you notice unfamiliar activity — including unexpected wallet transactions via bKash, Rocket or Upay — report it immediately through the support ticket route.
We keep account and transaction records for the period required under our data policy and applicable obligations. After that period, records are deleted or anonymised. You may request confirmation of your retention period through support.
All data and security matters go through the support routes shown in your account. We do not handle policy requests over social media. Use the ticket or email route for anything that requires a written response.
The questions below cover what we hear most from account holders in Bangladesh about their rights, data handling and how to act on this policy. If your question is not here, open a support ticket from your account.
Access to 99o99 and the applicability of this policy depend on your local law and whether you are in an eligible region. We recommend checking your local legal position. Where access is available to you, these terms apply in full to your account activity.
Yes. Your full transaction history, including wallet activity through bKash, Rocket and Upay, is available inside your signed-in account area. If a record appears incorrect or is missing, raise it through the account support ticket route.
Contact support through the ticket or email route and provide the corrected details. Avoid editing verification-linked fields directly in your account, as this can affect your account status. Our team will handle the correction and confirm when it is done.
We retain account and transaction records for the period set out in our data policy and any applicable obligations. You can request confirmation of the retention period that applies to your account by submitting a data request through our published support contact.
Report it immediately through the support ticket in your account. Include the date, amount and payment method — for example a bKash or Rocket transaction — so our team can cross-check the ledger. Do not wait; early reporting helps us act on the issue faster.
The version shown on this page is always the current one. When terms change in a way that affects your rights, we notify you through your registered account. We recommend checking this page after any such notification to read the updated wording in full.