99o99 Privacy Policy: How We Handle Your Information
99o99 is committed to being clear about what data we collect from you, how we use it, and what choices you have over it. This policy applies to your account, your session activity and any payment records linked to your wallet on this platform. Access to our services depends on your local law and eligible regions.
Account data handled with care
bKash, Rocket, Upay transaction records kept securely
Your right to review and correct your data
Contact routes published and reachable
POLICY FOUNDATION
What This Policy Covers and How It Works
When you create an account with us, we collect the information you provide directly — your name, contact details, and the wallet identifiers you register for transactions such as bKash, Rocket or Upay. We also collect session data automatically: device type, browser, pages visited and interaction patterns. This helps us keep your account secure and show you content relevant to your activity. We do not sell your personal data to third parties. We share data only where it is necessary to process a transaction, verify your identity, or comply with a legal obligation. Any payment record tied to bKash, Rocket or Upay is retained for the period required by applicable financial regulations and internal audit standards — not indefinitely. Cookies and similar technologies are used on this site to manage your session state, remember your preferences and measure how pages perform. You can adjust cookie settings through your browser at any time, though some session functions may not work without them. This policy applies to all data collected through 99o99. It does not cover third-party websites you may reach through links on our pages. Availability of our services and the scope of data obligations depend on your local law and the eligible regions in which you access the platform.
bKash wallet identifier
Rocket payment record
Upay transaction log
Session and device data
Account verification record
POLICY SCOPE EXPLAINED
Where This Policy Applies and What It Does Not Cover
Understanding the boundary of this policy helps you know exactly what we are responsible for and where our obligations end. Four areas define that boundary clearly.
Account Access
Data collected when you log in, update your profile or change account settings falls fully within this policy. We manage that data directly and you can request a review or correction at any time through your account dashboard or our support route.
Payment Transactions
When you transact using bKash, Rocket or Upay, we hold a record of that transaction on our side. The payment processor and your wallet provider also hold their own records governed by their separate privacy terms, which are outside the scope of this policy.
Site Content and Cookies
Pages you visit, games you open and session duration are tracked within our platform. Cookie data is governed by this policy. You can control cookie behaviour through your browser settings, and doing so does not delete your account or payment history.
Third-Party Services
Links to external sites, game studios such as Pragmatic Play or Microgaming, and any social or community channels are not covered by this policy once you leave 99o99. Each third party operates under its own privacy terms, and we encourage you to read them.
YOUR PRIVACY ACTIONS
Practical Steps You Can Take Under This Policy
You are not a passive subject of this policy. There are concrete actions available to you at any point. Review your stored information by opening the account settings section once you are signed in — the profile fields there reflect what we hold. If any detail is incorrect, you can update it directly or write to our support team to request a correction. Transaction records tied to bKash, Rocket or Upay are visible in the payments history section of your account. If you believe a record is wrong, raise it with support and reference the date and wallet used. You also have the right to ask what categories of data we hold about you. We will respond through the contact route you used to reach us. If you wish to close your account and request deletion of personal data, submit that request in writing to our published support address. Retention periods for financial records may mean some data is kept for a defined period even after closure, in line with applicable law and eligible region requirements.
Review Your Records
Open account settings while signed in to see the profile data and payment history we hold. The fields shown there are the live record — check them at any time without contacting support first.
Correct Account Details
Update your name, contact number or email directly in account settings. If a field is locked, write to support with the correction and we will action it after verifying your identity through the registered wallet or contact detail.
Raise a Data Question
Submit any question about what we hold, how long we keep it, or why we collected it through our support contact route. We will respond to the channel you used — email or live chat, whichever you choose when writing in.
Request Account Closure
Send a written closure and deletion request to our support address. Financial records attached to bKash, Rocket or Upay transactions may be retained for a defined regulatory period even after your account is closed, as required by applicable rules.
REACH OUR POLICY TEAM
How to Contact Us About This Privacy Policy
If you have a question about this policy, need to correct a record or want to understand how your data is used, you can reach us through any of the published routes below. We do not list operating hours or response times we cannot verify — write to us and we will work through your request in the order received.
Live Chat
Open the chat icon on any page of 99o99 while signed in. State that your query is about a privacy or data matter so our team can route it correctly from the start.
Email Support
Send your privacy request or data correction query to the support email published in the Contact section of the site. Include your registered contact detail or wallet type so we can locate your account record accurately.
Account Help Centre
The Help section accessible from your signed-in dashboard includes links to policy documents and account management steps. Use it to navigate to the specific section relevant to your data or wallet record question.
DATA HANDLING STANDARDS
How We Protect and Manage Your Personal Data
The following four practices define how we approach data responsibility on this platform. They are not abstract principles — each one maps to a step or setting you can locate in your account or our published support routes.
Secure Data Storage
Account credentials and payment wallet identifiers — including bKash and Rocket records — are stored using access controls that limit who inside our team can read them. We do not display full wallet numbers on any screen after initial registration.
Cookie and Session Control
Session cookies keep you signed in and remember your preferences across pages. You control these through your browser settings. Clearing them ends your active session but does not affect your account data or payment history stored on our servers.
Retention and Deletion
We keep your account data for as long as your account is active and for a defined period afterwards where financial or legal obligations require it. When that period ends, records are deleted or anonymised. You can request the applicable retention period by writing to our support address.
Policy Updates
When this policy changes in a way that affects your rights or the data we collect, we will post a notice on the site and update the effective date at the top of this page. Continued use of the platform after a change is posted constitutes acceptance of the revised terms.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Data and This Policy
These are the questions we hear most often from people reading this policy for the first time. Each answer points to a real action or account route, not a general statement.
What personal data does 99o99 collect when I open an account?
We collect the name, contact number and email you enter during registration, plus the wallet identifier you link for transactions such as bKash or Rocket. We also collect session data automatically — device type, browser version and pages visited — to keep your account secure and functional.
Can I see what data 99o99 holds about me?
Yes. Open account settings while signed in and review the profile fields and payment history shown there. If you want a broader summary of what categories of data we hold, write to our support team through email or live chat and we will provide details based on your registered account.
Does 99o99 share my data with third parties?
We share data only when it is necessary — to process a payment through bKash, Rocket or Upay, to verify your identity, or to comply with a legal requirement. We do not sell personal data. Third-party payment processors hold their own records under their own privacy terms.
How long does 99o99 keep my payment records?
Transaction records tied to your wallet — bKash, Rocket or Upay — are kept for the period required by applicable financial regulations and our internal audit standards. The exact duration depends on your local law and eligible region. You can ask for the applicable period through our published support route.
How do I request a correction to my account data?
Update unlocked fields directly in account settings. For locked fields or transaction record corrections, write to our support team via email or live chat. Reference the wallet type and the date of the record you believe is wrong, and we will review it after verifying your identity.
What happens to my data if I close my account?
Submit a written closure and deletion request to our support email. We will close the account and begin deletion. Some financial records — particularly those tied to bKash or Rocket transactions — may be retained for a defined regulatory period even after closure, as required by applicable law and eligible region rules.
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