Casino / Live
These terms set out how your 99o99 account works — what we expect from you, what you can expect from us, and how we handle transactions made through bKash, Rocket, and Upay. Access and eligibility depend on your local law and the eligible regions we serve.
By opening an account on 99o99 and using any part of the platform — including the sports lobby, live casino tables, slot rooms, or your account wallet — you confirm that you have read and accepted these terms in full. These terms apply to every session you start, every transaction you initiate through bKash, Rocket, or Upay, and every interaction you have with our support routes. Where your local law places restrictions on online account activity, those restrictions take precedence. We do not override applicable local law, and we do not accept registrations from regions where access is prohibited. If eligibility changes after your account is active, we reserve the right to restrict access in line with applicable rules. We may update these terms when our services change, when legal obligations shift, or when we add new account features. When we update them, we will place a notice in the signed-in account area. Continued use of the platform after that notice constitutes acceptance. If you disagree with a revision, close your account and raise a query through the published support route before your next session. Wallet balances held through bKash, Rocket, or Upay at the time of closure remain subject to the prevailing withdrawal conditions.
Not every aspect of your experience on 99o99 is governed by a single document. These terms cover your direct account relationship with us. Below is a clear breakdown of what sits inside this policy and what falls outside it.
Your login credentials, session behaviour, device use, and any account restrictions we apply are fully within the scope of these terms. Rules around account suspension or closure are set out here and enforced by us directly.
Deposits and withdrawals processed through bKash, Rocket, or Upay are covered by these terms insofar as they relate to your 99o99 account balance. The mobile wallet provider's own terms govern what happens on their side of the transaction.
Game titles, sports markets, live tables, and editorial content available inside the lobby fall under these terms. We decide what content is accessible, and we may adjust the available catalogue without prior notice to you.
Game studios such as Pragmatic Play, Habanero, Microgaming, and PlayStar supply game content under their own licensing arrangements. Their mechanics and return information are outside our direct control and are not covered by 99o99 terms.
These terms are not only a list of obligations — they also set out the practical steps you can take to manage your account relationship with us. You have the right to review your transaction history at any time through the signed-in account area; the record there reflects every deposit and withdrawal you have initiated, including those processed via bKash, Rocket, and Upay. If a detail on your account — such as a contact number or wallet identifier — is incorrect, you can request a correction by reaching our support route. We will verify your identity before making any change to protected account fields. You also have the right to ask us what information we hold on your account and to request that outdated records be corrected where our policy allows it. Raising a policy question does not suspend your account, and we will not restrict access solely because you have asked a question about these terms. Where your request involves account closure, we will confirm the process and any outstanding balance conditions through the same support channel.
Open the account history section after logging in to see a full list of your deposits and withdrawals, including the payment method used and the date each transaction was processed.
Contact us through the published support route to request a change to your registered details. Identity verification is required before any protected field is updated.
If a term is unclear or you believe it has been applied incorrectly to your account, send your query through our support channel. We will respond with a reference to the relevant clause.
You may close your account at any time by contacting us. We will confirm the closure steps and the conditions that apply to any remaining wallet balance before the account is deactivated.
If you need to raise a question about your rights under these terms, dispute a transaction record, or request an account action, use the routes below. We do not invent channels or response windows; only the routes visible on this site are listed here.
Start a conversation through the live chat widget visible on the signed-in account page. Use this route for account-specific term queries and transaction clarifications.
Send a written query to the support email address published in the account help section. Include your registered wallet reference — bKash, Rocket, or Upay — for faster account matching.
The help section inside your signed-in account lists answers to common policy questions. Check there first before raising a new support request; many term clarifications are already covered.
We handle your information according to the obligations set out in these terms and any separate privacy notice published on this site. Below are the four areas that most directly affect your account relationship with us.
We collect and store only the information needed to operate your membership and process transactions. Wallet identifiers such as your bKash or Rocket number are held only for transaction matching and are not shared with third parties outside the payment processing chain.
We use session cookies to keep your account active during a visit and to remember login state across pages. You can review cookie settings through your browser. Disabling certain cookies may affect how the account area functions on your device.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, use the live chat or email route immediately. We will place a temporary hold on the account while we review the report.
Transaction records and account logs are retained for the period required by the obligations that govern our platform. After that period, records may be deleted. To request a copy of your records while they are held, contact us through the published support route.
These questions cover the points we hear most often about account terms, policy scope, and your rights. If your question is not here, raise it through the live chat or email route.
Yes. Any deposit or withdrawal you initiate through bKash, Rocket, or Upay that moves funds to or from your 99o99 account balance is within scope. The mobile wallet provider's own terms separately govern what happens on their platform.
We place a notice in the signed-in account area whenever we update these terms. You do not need to check back manually — the notice will appear the next time you log in. Continuing to use the account after that point confirms acceptance.
Yes. Contact us through the live chat or email support route before your next session. We will confirm the closure steps and advise on any conditions that apply to your remaining account balance at that time.
Access and eligibility depend on your local law and the eligible regions we serve. If local regulations restrict online account activity where you are located, those restrictions apply. These terms do not override applicable local law.
Records are retained for the period required by the obligations that govern our platform. You may request a copy of your records while they are still held by contacting us through the published support route before the account is fully deactivated.
Game content from studios such as Pragmatic Play, Habanero, Microgaming, and PlayStar is supplied under their own arrangements. These terms cover your account relationship with 99o99; they do not extend to the internal rules or mechanics of third-party game content.